6 Tips for Keeping your Payoneer Card Safe While Abroad
One of the best things about being a digital nomad is that you get the freedom to combine work and travel. Payoneer makes it even easier because your Payoneer card works like a regular debit card in hundreds of countries worldwide. You can use it to get the funds you need while traveling, without paying…
One of the best things about being a digital nomad is that you get the freedom to combine work and travel. Payoneer makes it even easier because your Payoneer card works like a regular debit card in hundreds of countries worldwide. You can use it to get the funds you need while traveling, without paying expensive foreign exchange rates. Here are some tips for smooth travels with your Payoneer card.
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1. Register a Place of Residence
If your Payoneer card gets lost, stolen, or chewed up by the ATM while youโre traveling, all is not lost. You can order a new Payoneer card to replace it, and weโll send it to you ASAP.
Thereโs just one thing – we can only send your new card to a registered address. For example, if youโre traveling in Thailand, we canโt send the card to your hostel, but only to your registered billing address.ย
Note: We cannot change the address once the card has already shipped. We only ship cards to a registered address under your name and not to anyone else.ย
If you need to report a lost or stolen Payoneer card, please reach out to us ASAP, so that we can ensure that no one else can access your hard-earned funds.
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2. Avoid High Foreign Currency Exchange Fees
Using your Payoneer card while you travel is a great way to pay less in foreign exchange fees. The Payoneer conversion fee is a fee of up to 3.5%, so youโll never have to struggle to understand complicated fee agreements or get a nasty surprise when you find out how much money you lost in the conversion.
Payoneer is always transparent about the exchange rate, too. Before you agree to the transfer, youโll see the exact exchange rate and how much youโll get after the transfer. If you donโt like the rate, you donโt have to go through with the exchange.
Note: You can only access the balance that corresponds with the cardโs currency. For example, if you switch from USD to GBP currencies and you donโt have a GBP card, those funds are not accessible with your USD card. The funds will need to be converted back to USD or withdrawn via the โWithdraw to Bankโ service.
Below are a few steps for converting money through Payoneer:
- Sign in to your Payoneer account and click Manage Currencies.
- Choose the relevant balances and enter the amount that you wish to transfer or receive.
- Click on Get Rate to calculate the transfer amount based on the current market rate, including our fee.
- Click on SUBMIT to transfer the funds between your balances and receive your requested currency.ย
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3. Choose a PIN Code Thatโs Easy For You to Remember
You need your PIN code to withdraw money at an ATM or use your Payoneer card for purchases, so itโs very important to remember it. Choose a PIN code thatโs easy for you to remember, but difficult for anyone else to guess (1234 is not a secure PIN code! Nor is your birth date).
If you forget your PIN code, you can reset it, but youโll need to contact a Payoneer customer service representative through Live Chat, or Call Us, and then reset the PIN code through your online account within 30 minutes of your call/chat.
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4. Avoid Getting Your Transaction Declined
Itโs very frustrating when trying to withdraw funds or make purchases, and then have your transaction declined. Hereโs how to avoid it:
- Make sure that you have enough funds for the purchase, including any fees.
- Check to see whether your card has expired.
- Enter the correct billing address and other card information, including the CVV number when trying to make an online purchase.
If your transaction is declined in a store or at an ATM, but youโre sure that you have enough money on the card, please contact Payoneer to get more help.
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5. Use Your 4-digit Payoneer PIN Code
Sometimes, an ATM asks you to enter your 6-digit code in order to withdraw your money. Donโt worry – just enter your 4-digit PIN code instead and the system should accept it.
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6. Donโt Panic if Your ATM Doesnโt Dispense Cash
Every now and then, you might use an ATM that charges you a fee but doesnโt pay out your cash. When that happens, the ATM automatically reverses the charges and refunds the fee within 5 business days. Itโs best to wait patiently for that to take place.
If the ATM still doesnโt refund you after 5 business days, contact Payoneer so that we can help you to file a dispute and get back your funds. However, please note that in some cases, your funds could possibly be held up for longer.ย ย
Youโll need the following information to file a dispute:
- Transaction ID – this can be found by logging in to your online Payoneer account and locating the transaction in your “Activity” tab.
- Transaction date
- Name of the merchant
- Transaction amount
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Payoneer Makes Travel More Fun
With your Payoneer card, you can cross the world as often as you like, without worrying about high foreign currency exchange fees or payment processes that arenโt secure. Use these tips to travel further and enjoy more with Payoneer.
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