Penn Camille Lat

Co-Founder and Co-CEO, Virtua Solutions Outsourcing, Philippines

“We’ve been Payoneer customers for nine years. It’s part of our tech stack, part of our client experience, and honestly part of how we’ve been able to keep growing.”

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Penn Camille Lat
Penn Camille Lat

Challenge

Payments through other platforms they tried were unreliable: transfers would fail, exchange rates were difficult to manage, and funds could take nearly a week to arrive with no visibility into the delay.

Penn Camille Lat

Solution

Payoneer simplified payments for Virtua Solutions by giving clients flexible payment options, a US receiving account for easier cross-border transactions, and dedicated account management for ongoing support.

Penn Camille Lat

Result

With Payoneer, collections became more predictable, payment tracking became easier, and the finance team spent less time managing administrative overhead.

Scaling globally with confidence

Virtua Solutions Outsourcing is a Philippines-based company providing customer support, back-office operations, and SaaS-focused services to clients across the US, UK, Australia, and other global markets. What began as a freelance initiative by Penn Camille Lat evolved into a fully scaled business, with a team of around 70 embedded agents working as extensions of their clients’ operations.

As the company expanded internationally, managing cross-border payments became a critical part of sustaining growth. Payment inefficiencies impacted internal workflows as well as influenced how the business was perceived by global clients.

“We needed payments to just work. Clients shouldn’t be chasing us about transfers, and we shouldn’t be chasing our bank about where the money is.“

Flexible payment options strengthen client trust

With Payoneer in place, Virtua Solutions was able to simplify how it collects and manages payments across markets. Clients could pay  easily through familiar methods, while the business gained greater control and visibility over its financial operations.

“Having a US receiving account gives our clients an easy, familiar way to pay us. No complicated instructions. It made us look more professional from day one.”

Today, Payoneer is embedded into Virtua Solutions’ financial infrastructure, supporting both day-to-day operations and long-term growth as the company continues to scale globally.

“We’ve been Payoneer customers for nine years. It’s part of our tech stack, part of our client experience, and honestly part of how we’ve been able to keep growing.”

Any opinions expressed are those of the individual and may not reflect the views of Payoneer. Availability of cards and other products is subject to customer’s eligibility. Not all products are available in all jurisdictions in the same manner. Nothing herein should be understood as solicitation outside the jurisdiction where Payoneer Inc. or its affiliates is licensed to engage in payment services, unless permitted by applicable laws.

Payoneer is not a bank or deposit-taking institution and does not provide standalone foreign exchange services, any currency conversion is only offered in support of payment services.

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