Navigating phishing attacks: A guide to keeping your Payoneer account secure
Keeping your funds safe is our number one priority at Payoneer. While phishing attempts can happen, arming yourself with knowledge is key to keeping your data and money safe
Navigating phishing attacks: A guide to keeping your Payoneer account secure
Keeping your funds safe is our number one priority at Payoneer. While phishing attempts can happen, arming yourself with knowledge is key to keeping your data and money safe.
Phishing scams are attempts to access your sensitive data, often masquerading as trustworthy emails, SMS messages, or deceptive websites that look almost identical to Payoneerโs. Scammers aim to trick you into sharing personal details concerning your Payoneer account, cards, or passwords. However, with these simple tips, you can keep your account and your money safe.
Securing your Payoneer account
Be wary of malicious URLs disguised as a Payoneer website. Scammers may even add these convincing sites as Google search results to trick you into sharing your details without your knowledge.
Do the following to protect your account from fake Payoneer URLs:
- Look for spelling errors:
If a Payoneer URL contains a spelling error or unfamiliar words, this should instantly raise a red flag. The only official domain is payoneer.com. - Bookmark your Payoneer login page:
Skip email links and Google searches and go directly to your bookmarked login page. Better yet, use the Payoneer app when possible. - Check for the lock symbol:
The lock symbol that appears in the address bar indicates that the website you are visiting is secure. - Enable Multi-Factor Authentication (MFA):
This added layer of security will keep phishing attacks far away from your sensitive information. - Multiple verification codes sent during MFA. When logging in, a single one-time password will be sent to you. Payoneer will not send an additional code unless you request it, but a scammer might.
- Diversify your passwords:
Change them regularly (about every 6 months) and avoid using the same one across multiple platforms.
Phishing emails and SMS:
What to look out for
Scammers may also use email or SMS to carry out phishing attacks. Learn to spot these warning signs and keep your account safe:
- Incorrect senderโs address: Verify that the sender is from โ@payoneer.comโ and not a different source. In addition, keep your eyes peeled for tricky spelling mistakes in the senderโs address.
- Impersonal greetings: Payoneer communications are always personalized and will address you by name as opposed to something generic like โDear customerโ.
- Spelling or grammatical errors: Legitimate communications from Payoneer undergo rigorous checks, meaning such errors are virtually unheard of.
- Suspicious links: Hover over links before clicking to verify their destination.
- Requests for sensitive information: Never engage or interact with communications asking you to share sensitive details like your card number or password.
- Urgent language: Fear tactics asking you to urgently share sensitive information may signal potential scams.
- Attachments: Only open expected attachments to avoid spyware or viruses.
What should you do if you encounter a phishing attack?
If you suspect youโve encountered a phishing attempt via website, email, or SMS:
- Do not log in and do not click or open links or attachments
- Take a screenshot of the website or message and send it to us here
- Exit the tab with the malicious URL or delete the suspicious email/SMS
- Our team will handle it from there
If you suspect that your account has been compromised in any wayโฆ
If you suspect that your account has been compromised by a phishing attack, please contact Payoneer support right away.
Our 24/7 support team will guide you through the necessary steps to reclaim control and secure your account.
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Disclaimer
Nothing herein should be construed as if Payoneer Inc. or its affiliates are soliciting or inviting any person outside the jurisdiction where it operates/is licensed to engage in payment services provided by Payoneer Inc. or its affiliates, unless permitted by applicable laws. Any products/services availability are subject to customerโs eligibility. Not all products/services are available in all jurisdictions in the same manner. Depending on your eligibility, you may be offered with the Corporate Purchasing Mastercard, issued by First Century Bank, N.A., under a license by Mastercardยฎ and provided to you by Payoneer Inc., or the Payoneer Business Premium Debit Mastercardยฎ, issued and provided from Ireland by Payoneer Europe Limited under a license by Mastercard. The Payoneer Business Premium Debit Mastercardยฎ cannot be used at merchants or ATMs in Hong Kong or for HKD payments. If you are located in the EEA, all Payoneer Services will be provided to you by Payoneer Europe Limited, trading as Payoneer and regulated by the Central Bank of Ireland.
The information in this document is intended to be of a general nature and does not constitute legal advice. While we have endeavored to ensure that the information is up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability or suitability of the information. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever incurred in connection with the information provided.
