Business Process Manager
Shanghai, China
Operations (Customer Journey, Care and Support)
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Role summary
Location: Shanghai, China
On-site
Full-time
We are looking for a dynamic, results-oriented APAC Business Process Manager to join our APAC Ops COE team, with a core mandate to accelerate process automation, strengthen governance frameworks, and elevate operational excellence across APAC operations. This role will own the end-to-end identification, initiation, and delivery of high-impact automation initiatives, targeting manual workflow reduction, process standardization, and efficiency gains—while collaborating closely with Ops stakeholders and cross-functional teams. Our ideal candidate brings deep experience from top-tier internet companies, with a proven track record in leveraging Power automate and other automation tools to drive process transformation, as well as leading cross-team initiatives that deliver measurable business value.
What you’ll do
- Lead the development and execution of APAC regional process automation strategy, aligning with the overall operational performance goals.
- Identify and evaluate automation opportunities in business processes, focusing on reducing manual workflows, improving process accuracy, and enhancing operational efficiency for the APAC operations delivery teams.
- Champion the adoption and application of Microsoft-built automation tools, AI capabilities, and Power BI to streamline processes, enable data-driven decision-making, and support process governance.
- Initiate, lead, and manage cross-functional projects involving BP, BPM, Data Analysts, and other relevant teams, driving collaboration to deliver automation solutions on time and within scope.
- Monitor the performance of automated processes, analyze data (via Power BI and other analytics tools) to identify optimization opportunities, and continuously enhance automation effectiveness and governance.
- Mentor and guide team members on automation best practices, promote a culture of process innovation, and drive organizational adoption of automation and AI tools.
Who you are -
- 5+ years of relevant experience with AI and automation tools in process automation, process governance, or related roles, with a preference for candidates from top internet companies
- Proven track record of initiating and leading cross-team projects, successfully delivering process automation solutions that drive operational efficiency and reduce manual work.
- Extensive experience in leveraging Microsoft automation tools and Power BI for data visualization, analysis, and process optimization.
- Experience working with Business Process Managers and Data Analysts, able to effectively collaborate with cross-functional teams to achieve common goals.
- Excellent communication and presentation skills, able to clearly articulate automation strategies, project progress, and recommendations to both technical and non-technical audiences.
- Bachelor’s degree or above in Computer Science, Business Administration, Operations Management, or a related field. A master’s degree is a plus.
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
