KYC Representative
Seoul, South Korea
Operations (Customer Journey, Care and Support)
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
We are seeking a detail-oriented KYC Representative to support customers across the Japan and Korea markets. This role focuses on end-to-end KYC reviews, ensuring compliance with regional regulations, and delivering seamless customer experience.
Seoul | Full time | Hybrid
As a KYC Rep, you will be responsible for reviewing customer information and documentation, conducting KYC checks, and ensuring compliance with regulatory standards. The role involves analyzing client data, identifying potential risks, and supporting ongoing due diligence processes. You’ll collaborate with internal teams to enhance efficiency, maintain a customer-focused approach, and contribute to continuous process improvement.
What you’ll do
- Conduct end-to-end KYC reviews for Japan and Korea customers
- Review and verify customer documentation using internal and external sources
- Approve, decline, or request additional documents to support onboarding decisions
- Perform periodic reviews and ongoing due diligence for existing customers
- Collaborating with Customer Care, Risk, and Compliance teams to reduce KYC-related inquiries
- Support localized customer experience for Japan and Korea markets
- Identify process improvement opportunities to enhance efficiency and scalability
- Escalate complex or high-risk cases and support investigations
- Participate in team meetings to align with the needs of internal and external customers.
- Demonstrate a customer-focused, analytical, and strategic approach while maintaining a strong execution focus to drive transformation in customer businesses.
- Exhibit logical thinking and be a creative, proactive team player.
Qualifications & Requirements (Updated)
- 1–3 years of experience in KYC, AML, compliance, or risk operations
- Experience supporting APAC or multi-market operations (JP/KR preferred)
- Bachelor’s degree in relevant field.
- Strong analytical skills and attention to details.
- Excellent communication skills with a customer-focused mindset.
- Fluency in English (mandatory); Japanese and/or Korean (strongly preferred)
- Ability to multitask and meet SLA targets in a fast-paced environment.
- Proactive, solution-oriented with strong ownership.
- Proficiency in Microsoft Office.
Nice to Have (Non-Mandatory):
- Familiarity with KYC/AML tools and data providers (e.g., World-Check, LexisNexis, Dow Jones)
- Exposure to AI-driven KYC and identity verification tools (e.g., Onfido, Trulioo, Sumsub)
- Experience working with automation or workflow tools to improve KYC efficiency.
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
