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Customer Complaints

If you have a complaint, first contact Payoneer's Customer Service Department at 1-800-251-2521, option 2 or by email at or

If you have a complaint regarding a suspected error with a transaction or transfer to or from your account, please review our Transaction or Transfer Error Resolution Policy .

If you still have an unresolved complaint regarding the company's activities, please direct your complaint to the appropriate state contact.

Please direct your complaint to:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, TX 78705-4294
Telephone Number: 1-877-276-5554 (toll free)
Website Address:

Please click here to view the Colorado Division of Banking Customer Notice.