Stephanie Rivera 

Manager of Contractor Relations, Great VirtualWorks, Inc., United States

โ€œPayoneer is incredibly straightforward and easy to use. The platform offers detailed reporting, visibility into payment options, and real-time payee account status.โ€

stephanie-rivera
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Challenge

Exchange rates, payment methods, and low satisfaction among contractors.

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Solution

Instant payment capabilities, transparency, and a user-friendly interface.

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Result

Reduced transfer and conversion fees, higher contractor satisfaction, and ability to scale.


Great VirtualWorks, Inc. provides contact center services to its clients, including its parent company, Great HealthWorks. Headquartered in South Florida with a satellite facility in Las Vegas, the company has grown into a vertically integrated operation. What started as a business taking television ad orders has evolved into a dynamic, omni-channel, content-driven company. This strategic shift has fueled significant growth, allowing the company to expand its portfolio.


โ€œThe standout for us is Payoneerโ€™s Client Services team. Their responsiveness, professionalism, and quick turnaround times have been exceptional. Itโ€™s rare to find a payment partner that offers both technical efficiency and outstanding customer support.โ€

Managing payments for a growing international contractor base presented significant hurdles. This created stress and a lack of flexibility for contractors, which led to inefficiencies.


โ€œManaging and sending payments became easier and faster, and that efficiency helped us focus more on growth and less on paperwork. And perhaps even more importantly, our contractors were happier. They had more control, more options, and faster access to their funds.โ€

Payoneer simplified and expedited the process of managing and sending payments. This increased efficiency allowed the company to focus more on growth and less on administrative tasks. More importantly, it led to happier contractors who gained more control, more options, and faster access to their funds.


โ€œI would highly recommend Payoneer to any business that works with contractors and is looking for a simple, efficient, and reliable way to manage global payments on a large scale.โ€

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