Welcome to Payoneer!

Congratulations on becoming a Payoneer Account Holder!

Payoneer is happy to become your overseas business payment partner. We truly believe in our vision of borderless payments for your boundless business growth!

As a new Account holder, there are a couple of things that you must know to have a smooth onboarding experience.

• To use your account smoothly, you must fulfill all verification requirements. Don’t worry, we will guide you through the process. Expect emails from us regarding your account status update.
• Learn about all our services and products to be clear on the right service for you and your business needs. Payoneer products are geared toward SMBs receiving overseas payments and also support payments from marketplaces like Upwork and Onlinejobs.ph for freelancers and Amazon and eBay for online sellers with active stores.

The No Go Zone!

Before starting out, let’s understand the No-go zone! To leverage the Payoneer platform for your business, you must take note of the no-go list below to avoid account closure.

• Do not engage in any forex trading within the platform. If you currently do not have any source of earning that you can receive in your account, then we suggest you close your account by contacting customer support and create a new one when you are ready.
• Ensure you review the list of prohibited Line of Businesses to avoid any unfortunate violation later. Here is the full list of prohibited Line of businesses: https://www.payoneer.com/legal/restricted-businesses/
• You currently do not have any source of overseas earning that you will receive in next 2 months. We suggest you close your account by contacting customer support and come back when you are ready. Keeping an inactive account can lead to complications later.
• Your business details are inconsistent and you do not have historical invoices or contracts for your payments.
  For more info refer to this video:

• You are trying to receive payments in your virtual receiving accounts (Local receiving accounts in 9+ currencies/Global Payment Service) from an individual’s bank account. You can only receive payments in these accounts from a Company Bank Account.
• You are trying to use Payoneer for B2C customers instead of B2B customers. Payoneer supports receiving payments from payment gateways like Stripe, Paypal, 2checkout. However, Payoneer will not be client facing and will only be used for connecting to withdraw money from payment gateways into Payoneer (B2B).
• You created Payoneer account only to use the card and are requesting individuals to keep sending you funds via Payoneer to Payoneer. If this is your intention, unfortunately, Payoneer may not be the right service for you.
• Never submit fake documents. This is a violation of our Terms of Service. You are advised to review all verification documents below and only submit real and authentic documents.

Let’s get you verified!

There are two types of accounts and verification varies based on these accounts

• Individual Account
  This is the standard account that you create with your own personal individual details
• Company Account
  This is the account you created based on company information as an authorized representative

Verification for individuals

Verification for companies

That’s it. You are all set to grow your business!

After successful submission of all documents, we recommend waiting for at least 7 working days for approval. If, even after 7 working days, your documents are not approved, only then may you contact customer support. If you contact us before 7 working days pass, your query will not be served as it is within our stated time limit.

Live chat and email message:
https://payoneer.custhelp.com/app/chat/chat_launch
https://payoneer.custhelp.com/app/ask

Finding the right product for you!

If you have direct clients overseas, then you may benefit from the following suite of services:

• Request a Payment link
  Simply send a link to your client and they can choose to pay you via credit card, bank transfer or e-check. If your client would like the option to pay either from their individual or company bank account, then this service is ideal for you. For more info, see the video below:

• Receiving Virtual Accounts in 9+ currencies
  If your client is going to pay you from a Company bank account, then you can simply share with them a local virtual account number in the client’s currency and get paid like a local transfer. For example, client is in the US; you can get a USD virtual receiving account and simply share your account details with your client. He will make an ACH payment (local bank transfer) into your account that you will receive in Payoneer.

• Wire Transfers (SWIFT) 
  This service helps you accept wires/TT/ SWIFT transfers in USD to your Payoneer account for free. This is available for Payoneer company accounts including Sole Proprietorship registrations. You may opt-in for this service by going to your Get Paid > Receiving Account > Request Accounts > Wire/SWIFT.
  
  If you do not have direct clients and are looking to receive payments from Marketplaces, then follow the steps below:
• Freelancer Marketplace
  Please visit: https://blog.payoneer.com/how-to/get-paid/how-to-add-multiple-partners-to-one-payoneer-account/
• Seller Marketplace
  a. For Amazon, you will be creating a USD local receiving account and connecting that with your Amazon account. For more info, please visit: https://payoneer.custhelp.com/app/answers/detail/a_id/18780/kw/amazon
  b. For eBay, please visit:  https://payoneer.custhelp.com/app/answers/detail/a_id/36112/kw/ebay

How do I withdraw money from Payoneer?

Now that you are all set, the last step is to see how to withdraw your money from Payoneer

If your maximum withdrawal amount is below 100 USD, you can use Gcash to withdraw funds from Payoneer. Simply open your Gcash app and connect your Payoneer account to Gcash app.

For more info: https://blog.payoneer.com/news/philippines-gcash-payoneer/

If your maximum withdrawal amount is above 100 USD, you can withdraw to any local bank in the Philippines. Simply add your bank details. Minimum amount that can be withdrawn is USD 100.

Business Questionnaires

When you opt for either Request a Payment link service or virtual receiving accounts in 9+ currencies (Global payment service), you will be required to submit a business questionnaire. See the samples below for a smooth verification process. Provide as much information about your business or services/products as possible.

• To receive funds from marketplaces
  This includes freelancer and seller marketplaces.
• To receive payments from customers
  If you have direct business customers to whom you provided services or products.
• To pay suppliers
  To pay suppliers, freelancers, contractor from the payments received first.
• To accept credit/debit card payments
  If your business customer wants to pay you via credit card.
• To consolidate and manage currencies
  If you receive payments in multiple currencies & want to exchange between them.
• What is your DBA (doing business as) name?
  Mention your official name or business name that will be on your invoices, email ID or any official document.
• Tell us a bit about how your business operates
  Is it a registered business, what services do you provide, where are your clients based etc.

More verifications

Check out the video below to learn how to document your business transactions

When will I receive my payments?

Check out the video below to learn about our official timelines. If you see that these timelines are not met, please don’t hesitate to reach our Customer Care team. However, due to the volume of inquiries we support daily, your query may not be prioritized if you reach us before the timelines have passed.

Live chat and email message:
https://payoneer.custhelp.com/app/chat/chat_launch
https://payoneer.custhelp.com/app/ask

How do I use my funds in Payoneer?

• You can withdraw them to your bank account or mobile wallet like Gcash.
• Use funds via Payoneer Commercial card. You can apply for the card from your Payoneer account and submit proof of residence (explained above). You can use the card for online shopping or POS or ATM. For more info, please visit: https://www.payoneer.com/solutions/payoneer-commercial-card/
• Use your funds to pay contractors, vendors and suppliers by clicking on Pay> Choose the relevant method (Please note: only business payments can be made. This means, only payments for delivery of goods or services rendered. The payment can be outside of Payoneer network into a bank account or Payoneer to Payoneer

Are there any more benefits in using Payoneer?

YES! Please see eligibility for more incentives using your Payoneer account.

• Are you a business looking to receive payments over a total of 10,000 USD on a monthly basis to your Payoneer account from your direct B2B clients? Contact our sales team and learn more about our Payoneer VIP Program today.
• Are you a business looking to payout multiple payees globally (Minimum: 200+ payees) to their Payoneer account or via bank transfer in different currencies? Contact our sales team and learn more about our Batch Payment Solution.
• Are you a marketplace or platform looking to integrate Payoneer to accept and make payments globally? Contact our sales team and learn more.