Customer Success Manager-SMB
Shanghai, China
Growth (Sales, Customer Success, Marketing, and Partnerships)
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Customer Success Manager-SMB
Role summary - We are looking for a customer-driven Customer Success Manager to support Payoneer’s growth in China. This role focuses on driving adoption and engagement of Payoneer’s global payment solutions among SMBs and professional businesses. You will build and manage relationships with key customers, industry influencers, and early adopters to increase product usage, customer value, and market penetration, helping Chinese businesses get paid globally in a fast, secure, and cost-effective way.
Location: Shanghai
On-site
Full-time
What you’ll do
- Oversee and manage existing client relationships and play an active role in developing and building long-term relationships with clients to identify business opportunities, collaboratively develop value propositions that address client needs.
- Be proactive in strengthening existing relationships and creating new ones, build solid engagements with clients, develop comprehensive solutions to maximize retention, up-selling and cross-selling.
- Maintain and exceed revenue and upselling targets from our direct business.
- Maintaining all information of customers’ activity within CRM platform.
- Build business success stories and case studies.
- Review and propose process improvement that drive client business and market penetration.
Who you are
- A bachelor’s degree, preferably in business or communications
- Native Mandarin with high level of English communications
- 3+ years of account management, business development or other relevant experience
- 5+ years of experience in selling complex solutions to corporate level clients
- Expertise in developing client relationships, business cases, financial analyses, analyzing and forecasting the financial impact
- Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth
- Strong written and verbal communication skills
- Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills
- Ability to make decisions in a changing environment, anticipate future needs and drive results.
- High level of organization and focus and ability to work under pressure
Not a must but a great advantage
- Experience using salesforce.com or a similar CRM system
- Experience in the Payments and Banking industry
- Experience with direct sales for small businesses engaged in cross-border trade
- Experience with digital marketing, affiliate marketing, social media
- Experience with data analytics & BI tools
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
