Global HR Operations Specialist
Dubai, UAE
Operations (Customer Journey, Care and Support)ย
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the worldโs underserved businesses to a rising global economy. Weโre a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflowsโincluding everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligenceโwe give businesses the tools they need to work efficiently worldwide and grow with confidence.
๐ Location: Dubai, UAE
๐ข Work Model: Hybrid
About the Skuad Acquisition
Back in August 2024, Payoneer acquired Skuad. Skuad's expertise enables businesses across more than 160 countries to manage international payroll, remote onboarding, and regulatory compliance with ease. This acquisition strengthens Payoneerโs mission and positions Skuad as a key partner in global Workforce Management (WFM).
This role will be part of our Workforce Management (WFM) business unit, with a strong focus on the Middle East region, including the UAE and surrounding markets.
Role Summary
We are looking for a detail-oriented and proactive HR Operations Specialist to support our Middle East operations, based in Dubai.
In this role, you will manage the end-to-end employee lifecycle for the region โ including onboarding, offboarding, employee query resolution, and compliance โ ensuring alignment with local labor laws, regional regulations, and service level agreements (SLAs).
You will play a critical role in delivering a seamless experience for employees, clients, and internal stakeholders across the Middle East.
What Youโll Do
Onboarding & Offboarding
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Manage end-to-end onboarding and offboarding processes for Middle East countries in line with defined SLAs
- Manage visa processes in Dubai in accordance with UAE labor and immigration laws.
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Coordinate with internal teams, clients, and regional third-party vendors to ensure smooth employee transitions
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Trigger communication workflows and ensure all employment documentation meets local compliance requirements
Employee Helpdesk Management
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Act as a first point of contact for HR-related queries from employees and clients in the Middle East
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Resolve requests in a timely, professional, and empathetic manner
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Collaborate cross-functionally with payroll, legal, finance, and tech teams to resolve complex issues
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Maintain accurate documentation and response logs for audits and continuous process improvement
Compliance & Labor Law Adherence
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Stay up to date with UAE and Middle East labor laws, visa requirements, and statutory regulations
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Ensure all HR processes, contracts, and documentation are fully compliant with local employment legislation
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Partner closely with legal and compliance teams to implement policy and regulatory updates
SLA Monitoring & Reporting
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Track and monitor SLAs related to onboarding, offboarding, and employee support tickets
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Prepare weekly and monthly operational reports highlighting performance, trends, and resolution metrics
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Identify process gaps and recommend continuous improvement initiatives to enhance efficiency and employee experience
Who You Are
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Solid understanding of HR operations and Middle East labor laws, particularly UAE employment regulations
- Proven experience managing UAE visa and immigration processes in Dubai
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Strong communication skills with the ability to manage multiple stakeholders across regions
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Comfortable working in a fast-paced, global, and multicultural environment
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Detail-oriented with strong organizational and problem-solving skills
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Familiarity with HR systems such as Zoho People, BambooHR, or similar platforms is a plus
#LI-AG3
The Payoneer Ways of Working
Act as our customerโs partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
