Instructional Design Team Lead
Petach Tiqva, Israel
Operations (Customer Journey, Care and Support)ย
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the worldโs underserved businesses to a rising global economy. Weโre a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflowsโincluding everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligenceโwe give businesses the tools they need to work efficiently worldwide and grow with confidence.
Role summary
As the Instructional Design Team Lead, you will lead a team of instructional designers responsible for creating impactful learning experiences that support the development and performance of Payoneerโs Customer Journey teams worldwide. This includes fostering innovation throughout our development process and applying solid instructional design methodologies to ensure high-quality, engaging, and measurable learning that drive performance and business results in our global sites.
Youโll drive excellence in design standards, oversee project delivery, and ensure learning solutions are impactful, scalable, and aligned with our contact centersโ business goals. This role combines hands-on instructional design expertise with leadership, mentoring, and strategic collaboration with global stakeholders.
Petah Tikva
Hybrid
Full-time
What youโll do
- Directly manage, mentor, and develop a team of instructional designers, fostering collaboration, creativity, and professional growth.
- Manage the teamโs workload, project timelines, and communication to ensure on-time, high-quality delivery.
- Oversee end-to-end learning development processes done by instructional designers and global trainers, ensuring all solutions meet quality standards and business needs.
- Define and maintain design methodologies, templates, and best practices across global learning projects.
- Partner with business stakeholders from multiple teams to prioritize projects and align deliverables with operational priorities.
- Review and approve design concepts, storyboards, and final assets to ensure clarity, engagement, and consistency.
- Utilize data and feedback to evaluate learning effectiveness and continuously improve learning solutions.
- Promote innovation in learning development, leveraging a range of tools including AI and other emerging technologies.
Who you are
- Minimum 5 years of experience in instructional design, including at least 2 years in a leadership or senior design role.
- Proven ability to lead, coach, and inspire creative learning professionals.
- Strong understanding and practical application of learning theories, instructional design models, and e-learning best practices.
- Excellent project management and stakeholder engagement skills.
- Proficiency in Articulate 360 (Storyline and Rise) and experience designing multimedia learning assets.
- Strong communication and interpersonal skills with a strategic global mindset.
- Excellent English skills (read, write, speak).
- Ability to manage multiple priorities in a fast-paced environment.
- Previous experience designing and developing training solutions for contact center or customer operations teams, including onboarding, systems, and soft-skills programs (advantage).
- Experience working with Learning Management Systems (advantage).
- Experience in performance-focused learning analytics or evaluation (advantage).
- Experience with integrating AI tools to support learning development processes (advantage).
#LI-BS2
The Payoneer Ways of Working
Act as our customerโs partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
