Director, Head of Internal Communications
New York, US
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.
By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Location: NYC
Hybrid
Full-time
Role summary
We're looking for a hands-on, strategic, and tactical Director of Internal Communications to lead our global internal comms function. This is not a "just edit and send" job. You'll roll up your sleeves to write, build, and execute communication strategies while developing a high-impact internal communications and engagement approach. You'll manage a small but mighty team and be the go-to expert for both executive messaging and company-wide communications, balancing strategic leadership with tactical execution. We believe in the power of clear, authentic communication to drive connection, engagement, and alignment across our teams worldwide.
Why This Role Matters: Great communication drives great performance. Your work will shape how our people stay informed, connected, and inspired—especially as we continue to grow and evolve.
What You'll do:
- Strategic Communications Leadership: Develop and drive a global internal communications strategy that enhances employee engagement and alignment with company goals.
- Executive Communications: Partner directly with senior leaders to craft and deliver high-impact messaging, including speeches, talking points, and company-wide announcements.
- Broad Corporate Messaging: Lead the planning and execution of large-scale, cross-company communication moments, from All Hands meetings to major organizational updates.
- Hands-On Content Creation: Write, edit, and build communication plans, FAQs, newsletters, leadership messages, and campaign content. Quality, clarity, and impact matter.
- Team Management: Lead and develop a small internal communications team, ensuring alignment and growth while still actively contributing as a doer.
- Consultation & Partnership: Serve as a trusted advisor for teams across the company, coaching and consulting on communication approaches and strategies.
Who you are:
- Proven experience leading internal communications in a global, fast-paced environment
- Ability to write clear, compelling, and engaging content across multiple formats and channels
- Expertise in both strategic comms planning and tactical execution—you're as comfortable in the weeds as you are setting vision
- Executive presence with the ability to influence and guide senior leaders
- Experience managing and developing a team while staying hands-on
- Strong judgment and discretion—confident handling sensitive information and complex messaging
- Minimum 10 years of experience in internal communications, corporate communications, or a related field
- Bachelor's degree in Communications, Journalism, Marketing, or a related discipline
- Strong project management skills with the ability to manage multiple priorities and deadlines
- Experience working in a publicly traded or highly regulated global organization preferred
- Familiarity with internal communication tools and platforms (e.g., intranets, newsletters, video messaging)
What we offer:
- Outstanding medical, dental, and vision insurance (individual plan 100% covered) HSA and FSA
- 401K with employer match
- Fitness/Wellness reimbursement
- Generous PTO, paid holidays, and parental leave
- Learning and development opportunities
- Flexible work from home schedule
- Volunteer activities
- Fun office culture with supportive leadership
What we offer:
- Excellent medical, dental, and vision insurance (individual plan 100% covered) and FSA
- 401K with employer match
- Fitness reimbursement
- Generous PTO, paid holidays, and parental leave
- Learning and development opportunities
- Fun office culture with supportive leadership
- Community engagement opportunities
- Relaxed dress code
In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus.
The annual base salary range for this position is: $195,000-$240,000
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The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Continuously improve
Always striving for a higher standard than our last.
Do it. Own it.
Being fearlessly accountable in everything we do.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, click now to apply.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
