KYC Manager
Bangalore, India
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.
By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Location
Bangalore, India
What you’ll be spending your time on:
- People Development: Manage and develop a team of backend support associates including KYC (Know Your Customer), ensuring they meet career development goals.
- Operation Excellence: carry SLA targets and customer support matrix, enhance the team’s capability through quality and training initiatives.
- Customer Experience: Understand end-to-end customer experience and map best practices in market, identify gaps and operation process opportunities, drive continuous improvements to better meet business needs.
- Stakeholder Management: Collaborate with various business departments and operational departments including customer care, risk, and compliance.
- Beyond team management, the person will play a critical role in collaborating with stakeholders to design and implement market-specific workflows tailored to Indian regulatory requirements.
For this role you also need the following:
- Bachelor’s degree holders
- 12+ years experience in operations or customer support field, 4+ years of team leader/supervisor level management experience.
- Finance, Banking and Fintech operations management experiences would be a great advantage.
- Fintech/banking/financial industry background (especially with online payment process experience) would be an advantage.
- Willingness to work from the office all 5 days a week (Work from Office Model).
- Ability to communicate/interact with management and key stakeholders.
- Hands-on experience and attention to detail.
- Proficient English skills – Spoken & written. And speaking knowledge of Hindi is desirable.
- This position demands someone with the ability to analyze trends, interpret data, and proactively recommend and execute process improvements in response to the evolving regulatory landscape.
Who we are:
Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.
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The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Continuously improve
Always striving for a higher standard than our last.
Do it. Own it.
Being fearlessly accountable in everything we do.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, click now to apply.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
