EBAY HAS PARTNERED WITH PAYONEER TO STREAMLINE YOUR PAYOUTS

eBay’s partnership with Payoneer is streamlining the experience for sellers all over the world, enabling you to easily manage your global eBay transactions.

A NEW DAWN AND A NEW WAY TO
POWER YOUR EBAY PAYOUTS

Payoneer is the leading eCommerce payments platform, offering sellers worldwide a host of tools specifically designed to help facilitate your business growth and access payouts. If you’re already one of the millions of active Payoneer customers, you’re fully aware of the benefits we offer cross-border sellers. If you’re new, we can’t wait to welcome you. We are honored that eBay selected Payoneer to serve their global sellers and we are excited to welcome you to Payoneer!

ENSURING A SMOOTH TRANSITION TO PAYONEER

After receiving an invitation from eBay introducing you to their new way of managing payments and requesting that you register to Payoneer, you’ll need to open a Payoneer account or link your existing account to onboard and start receiving funds. To ensure the smoothest onboarding experience while avoiding any friction during the document verification process, if you do not have an existing Payoneer account, please wait to register for a Payoneer account until you receive this invitation.

Until you complete the on-boarding process, you’ll continue to receive your eBay payouts via PayPal. But now is the time to get ready for your Payoneer onboarding by gathering the following documentation, which you’ll need when it comes time to open your account:

Company verification documents (one of the following):
  • Certificate of registration
  • Certificate of incorporation
  • Partnership agreement
  • Tax document
  • Business license
Company address verification documents (one of the following):
  • A copy of a recent utility bill, no older than three months, stating company name and the exact address provided in the application. Examples are gas, water, electricity, landline phone, internet, and cable television.
  • A copy of a certificate of incorporation which includes the company name and the exact address provided in the application.
  • A copy of a recent bank statement, no older than three months, with the company name and the exact address used in the application.
  • A copy of the complete rental agreement stating the company name and address.
Personal details (authorized rep)
  • Full name
  • Date of birth
  • ID number
  • Country of nationality
  • Country of residency
Letter of authorization (if not one of the UBOs, one of the following):
  • An official company letter signed by one of the UBOs, executive managers or directors stating that the person is authorized to act on behalf of the company.
  • A government official company incorporation document showing the full name of the legal representative.
  • A letter with an official seal/signature/chop of the legal representative who should be set as the authorized representative of the account.
ID copy (one of the following):
  • National ID
  • Passport
  • Driving license
Personal details of all UBOs:
  • Full name
  • Complete residential address
  • Date of birth
  • Nationality
  • ID number
  • Percentage of equity ownership
UBOs ID copy:
  • National ID
  • Passport
  • Driving license
Director/partner personal details (up to 10 directors):
  • Full name
  • Complete residential address
  • Date of birth
  • Nationality
Company verification documents (one of the following):
  • Certificate of registration
  • Certificate of incorporation
  • Partnership agreement
  • Tax document
  • Business license
Company address verification documents (one of the following):
  • A copy of a recent utility bill, no older than three months, stating company name and the exact address provided in the application. Examples are gas, water, electricity, landline phone, internet, and cable television.
  • A copy of a certificate of incorporation which includes the company name and the exact address provided in the application.
  • A copy of a recent bank statement, no older than three months, with the company name and the exact address used in the application.
  • A copy of the complete rental agreement stating the company name and address.
Personal details (authorized rep)
  • Full name
  • Date of birth
  • ID number
  • Country of nationality
  • Country of residency
Letter of authorization (if not one of the UBOs, one of the following):
  • An official company letter signed by one of the UBOs, executive managers or directors stating that the person is authorized to act on behalf of the company.
  • A government official company incorporation document showing the full name of the legal representative.
  • A letter with an official seal/signature/chop of the legal representative who should be set as the authorized representative of the account.
ID copy (one of the following):
  • National ID
  • Passport
  • Driving license
Personal details of all UBOs:
  • Full name
  • Complete residential address
  • Date of birth
  • Nationality
  • ID number
  • Percentage of equity ownership
UBOs ID copy:
  • National ID
  • Passport
  • Driving license
Director/partner personal details (up to 10 directors):
  • Full name
  • Complete residential address
  • Date of birth
  • Nationality
ID copy (one of the following):
  • National ID
  • Passport
  • Driving license
Proof of Residence
  • A scanned copy of a utility bill (gas, water, electricity, landline phone, internet or cable bills are acceptable), no older than three months. The bill needs to include your name and the exact address you used in your application.
  • A scanned bank statement, no older than three months, containing your name and the exact address you used in your application.
  • A scanned copy of a complete rental agreement containing your name and the exact address you used in your application, together with a utility bill no older than three months in your landlord’s name.

Note: As part of eBay managing your payments, when onboarding to Payoneer eBay will sync your eBay entity details to match those in your Payoneer account

Registration Requirements

Upon receiving an invitation from eBay to open your Payoneer account, you will
need to follow the registration requirements outlined below:

Required information:

Legal Name

If you are based in a country that does not use the English alphabet and are selling in the EU or UK, your name must be written in the English characters that correspond to your name and match the name on your VAT certificate, as per eBay’s European VAT requirements.

Company address verification

You must provide your company’s complete registered (legal) address as listed in your eBay account.

Authorized representative information

During registration, you will be asked to provide personal details of your authorized representative, including their name, date of birth and ID number. Note that you must provide the details of your authorized representative only and not those of a different employee in your company.

Bank account information

When registering, you must list the bank account belonging to either your company or your authorized representative.

Registration guidelines when you have multiple eBay accounts:

If you have multiple eBay accounts registered under the same business entity on eBay, it’s recommended to connect them to the same Payoneer account.

  • New Payoneer account with multiple eBay accounts

After receiving your invitation from eBay to open an account, register with Payoneer. Then, when registering additional eBay accounts under the same entity, select the option to sign into an existing account and sign in with that account’s login credentials.

  • Existing Payoneer account with multiple eBay accounts

Make sure the same company name and authorized representative are listed on your existing Payoneer and eBay accounts. Upon receiving your invitation from eBay to register to managed payments, choose the option to sign into an existing account, and do the same for any eBay account that is registered under the same entity. Please note that if you have a Payoneer Card Only account, you will need to register for a new Payoneer account for managed payments.

If you have multiple eBay accounts under different business entities, you will need to open a corresponding Payoneer account for each business entity.

*If you inadvertently connected multiple eBay accounts to multiple Payoneer accounts, you can solve the situation on the Payments tab in Seller Hub on eBay. Simply click on the select a different Payoneer account on the bottom of the Sync your profiles page and sign in with the Payoneer account you’d like to connect.

Utilize Your eBay Payouts to Grow Your Business

A New Way To Power Your eBay Payouts
A New Way To Power Your eBay Payouts | Payoneer
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eBay enables you to quickly receive your payouts directly to your Payoneer account in US dollars, but what can you do after receiving your payment? Payoneer offers a variety of ways to use your funds:

Withdraw to your local bank account

Easily convert your payouts to your local currency and withdraw to your bank account.

Make business payments

Pay your suppliers, contractors, logistics providers, ad agency or business partners directly from your Payoneer account.

Make free VAT payments

Pay global VAT directly from your Payoneer account for free.

Easily manage business purchases

Make business purchases using Payoneer from millions of vendors and stores worldwide.

Keep More of Your Earnings

They’re your earnings – you should be able to keep them. With highly competitive pricing, Payoneer enables you to keep more of your hard-earned earnings. Furthermore, we offer reduced rates based on high volume, meaning the more you grow your business, the more you save.

Consolidate All Your Marketplace Payments

Payoneer is THE payment provider for all your marketplace activity. No other platform can offer you the same coverage of all the leading global marketplaces. With Payoneer Store Manager, you can consolidate your eBay payments with all your other marketplace payments in one convenient location. Additionally, you can:

Manage payments from multiple stores without logging into each marketplace.

Analyze and compare your different stores’ revenues.

Track how your stores are performing across marketplaces.

Frequently Asked Questions

I don’t have a Payoneer account. Should I register now?

It’s recommended to wait for eBay’s invitation to register to ensure the smoothest onboarding experience while avoiding any friction during the document verification process.

I’m already a Payoneer customer. How can I connect my account to eBay?

Please wait for the invitation from eBay, as you might be required to update your Payoneer profile before syncing your account with eBay.

When will eBay send me the invitation to register for a Payoneer account?

eBay will start inviting their sellers to register to Payoneer in March. It might take several additional months until you receive your invitation.

I’m already a Payoneer customer. Do I need to provide additional documents to sync my eBay account?

Yes, in order to start receiving your eBay payouts with Payoneer, you will need provide additional documents. Please find the full list of documents above.

How can I send Payoneer the documents needed to sync my eBay account?

We will notify you once we’re ready to collect your documents, which can be submitted through our platform. Please note that it might take several weeks for your documents to be approved once submitted.

Are my funds safe with Payoneer?

As a fully regulated US company, Payoneer takes financial security and payment regulations very seriously. We are a registered US Money Service Business (MSB) that has been in operation since 2005 and are certified at a PCI Level 1 Data Security Standard.

We strictly adhere to a comprehensive set of global payment regulations in order to ensure the financial security of both Payoneer and our account holders and have partnerships with banking partners and members of the Federal Deposit Insurance Corporation (FDIC).

For further information on all security-related matters, including tips on preventing identity theft and phishing attempts, please visit our Security Center.

Will my eBay payouts continue to be fulfilled by PayPal for the time being?

Yes, until you complete the eBay activation process, you’ll continue to receive your eBay payouts via PayPal.

If you require assistance with the Payoneer onboarding process, see our step-by-step guide or contact our dedicated customer support center.

Hong Kong: +85258080727

Taiwan: +886277374737

China: +864008412368