Checkout Merchants Operation Specialist
Hong Kong, Hong Kong
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.
By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
We’re looking for a Merchants Operation Specialist for our Checkout Ops Team. We are looking for an end-to-end responsibility taker, with an analytical mind and good technical and interpersonal skills.
In this position, you will act as an onboarding operations focal point for the Checkout product within Payoneer. You will also be in charge of providing full support and answer all the GTM needs after onboarding. In all Payoneer regions, except China. As such, you will own the process for the smooth onboarding of every merchant to our Checkout product and retain them in Payoneer, own the ROW processes of merchant’s application and Support requirements, collaborate with different teams such as Sales, Business, Support, Risk, Product etc., and maintain the desirable SLA to allow for excellent merchant experience.
What you’ll do:
- E2E ownership of onboarding process including SLA's and escalations in APAC and EMEA regions, except China.
- Work closely with GTM team to ensure smooth ramp ups
- Churn management
- Cooperate with CJ team to create Live merchant support infrastructure to scale
- Provide close support to the GTM team including their day-to-day needs, create scalable GTM operation support structure
- Knowledge sharing and training to GTM team according to policy for LOB and for KYC
- Recommend changes to ensure accuracy and efficiency of Onboarding processes
- Responsible for quality assurances of the applications in Checkout ROW
- Create internal documentation and presentations for knowledge sharing and procedure record
What we’re looking for:
- 2-3 years of prior experience in Operations related capacity in payments service provider
- Clear understanding of Operational processes such as providing customer support and onboarding flows
- Efficient multi-tasker
- Excellent written and verbal communication skills
- Ability to work independently with little supervision
- Business Intelligence acumen in order to create value and reporting from data inputs, lessons learned, etc.
- Excellent English level
- Vietnamese speaker – Nice to have
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The Payoneer Ways of Working
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If this sounds like a business, a community, and a mission you want to be part of, click now to apply.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
