Knowledge Management & Bid Specialist
Gurugram, India
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.
By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
We are seeking a highly organized and detail-oriented Knowledge Management & Bid Specialist to join our Operations team. This role is pivotal in ensuring that all Country-related information is accessible, accurate, and up-to-date while also supporting Sales and CSM teams in responding to client queries and RFPs. The ideal candidate will be responsible for developing a robust knowledge repository, streamlining knowledge-sharing processes, and advising on bid responses to improve operational efficiency and enhance the overall client experience.
Responsibilities
Develop and Maintain Knowledge Repositories
- Build and manage a centralized repository of HR policies, procedures, templates, best practices, and bid responses across countries.
- Ensure all documentation is updated, accurate, and easily accessible to Sales, CSM, and Ops teams.
- Standardize bid responses by developing a library of pre-approved content for quick and efficient proposal submissions.
Bid Management & Advisory Support
- Partner with the Sales team to understand client queries, draft accurate responses, and provide subject matter expertise on HR operations.
- Collaborate with Legal, Compliance, and Finance teams to ensure bid responses align with regulatory and operational standards.
- Track common queries in client queries and proactively create response templates to improve turnaround time.
- Provide insights and recommendations on pricing strategies, competitive positioning, and HR-related bid terms.
Content Creation and Curation
- Develop high-quality content such as FAQs, guides, manuals and training materials and presentations
- Work closely with HR Ops to gather and curate relevant HR and compliance-related information.
- Ensure consistency and clarity in all client-facing documents and knowledge materials.
Data Analysis and Reporting
- Monitor and analyze usage and effectiveness of knowledge management systems.
- Generate reports and metrics to measure the impact of knowledge management initiatives and bid success rates.
- Track and evaluate win/loss rates of bids, gathering insights to refine future responses.
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Continuously improve
Always striving for a higher standard than our last.
Do it. Own it.
Being fearlessly accountable in everything we do.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, click now to apply.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
