Operations Business Partner
Shanghai, China
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.
By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Operations Business Partner
Role Summary: IT vendor management, digitalization, automation, project management
Location: Shanghai, China
On-site
Full-time
Payoneer is seeking a talented Business Process Manager to join our innovative Center of Excellence of Operations in Great China Region. Payoneer Operations manage customer support and customer onboarding processes. As Business Process Manager, you will focus on technical vendor management and workflow automation
What you’ll do:
- Source and onboard technical vendors in China to support automation of workflows, CX improvements, and operational efficiency improvements (e.g., CRM integration, AI-driven business applications, customer VOC platforms).
- Evaluate vendors for technical capabilities, compliance, scalability, and alignment with Payoneer’s ecosystem.
- Lead end-to-end integration project of vendor solutions with Payoneer’s systems, ensuring seamless data flow and process alignment.
- Partner with IT, Product, Legal, and Compliance teams to ensure vendor solutions meet cyber/data security, regulatory, and operational standards.
- Continuously identify automation opportunities to reduce manual effort and enhance customer self-service capabilities.
Who you are:
- Bachelor’s degree and above.
- At least 8 years of working experience, 5 years of working experience in managing IT vendors.
- Proficiency in speaking English is a must.
- Strong interpersonal skills, leading and driving execution with cross-functional teams.
- Proven experience sourcing and managing Chinese technical vendors (e.g., WeCom SCRM, AI/ML applications).
- Expertise in program/project management with certifications like PMP, Agile,
- Experiences of leading IT process in process automation domain is a plus.
- Knowledge of AI/ML applications is a plus
- Work location: Shanghai, China
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The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Continuously improve
Always striving for a higher standard than our last.
Do it. Own it.
Being fearlessly accountable in everything we do.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, click now to apply.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
