Manager, Global HR Operations
Gurugram, India
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the worldโs underserved businesses to a rising global economy. Weโre a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.
By taking the complexity out of the financial workflowsโincluding everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligenceโwe give businesses the tools they need to work efficiently worldwide and grow with confidence.
About the Role:
As a Team Lead for the Shared Services team, you will be the first point of contact for employers' asks and will be accountable for the performance and delivery of the Shared Services Team. This role includes managing client relations as well as operations.
What will you do?
1. Team Management:
โข Lead, mentor, and develop HR Ops team to achieve their goals
โข Foster a collaborative team culture and ensure smooth communication
2. Operational Oversight:
โข Manage daily operational activities, ensuring SLA adherence
โข Develop and maintain SOPs, workflows, and process improvements
3. Program Management:
โข Plan, execute, and monitor key HR initiatives and programs
โข Ensure alignment with organizational goals and timelines
4. Metrics and Reporting:
โข Track operational metrics, create dashboards, and provide actionable insights
โข Present regular updates to leadership and key stakeholders
5. Stakeholder Engagement:
โข Collaborate with cross-functional teams, vendors, and clients to ensure seamless operations
โข Act as the primary point of contact for escalations and issue resolution
What makes you a great match for us?
โข 5โ8 years of experience in HR Operations or a related field
โข Proven track record in managing teams and executing programs
โข Strong analytical and data-driven mindset
โข Proficiency in project management tools
โข Excellent interpersonal and communication skills
โข Knowledge of global HR compliance and payroll processes is a plus
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The Payoneer Ways of Working
Act as our customerโs partner on the inside
Learning what they need and creating what will help them go further.
Continuously improve
Always striving for a higher standard than our last.
Do it. Own it.
Being fearlessly accountable in everything we do.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, click now to apply.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
