Manager, Global HR Operations
Gurugram, India
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.
By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
About the Role:
As a Team Lead for the Shared Services team, you will be the first point of contact for employers' asks and will be accountable for the performance and delivery of the Shared Services Team. This role includes managing client relations as well as operations.
What will you do?
1. Team Management:
• Lead, mentor, and develop HR Ops team to achieve their goals
• Foster a collaborative team culture and ensure smooth communication
2. Operational Oversight:
• Manage daily operational activities, ensuring SLA adherence
• Develop and maintain SOPs, workflows, and process improvements
3. Program Management:
• Plan, execute, and monitor key HR initiatives and programs
• Ensure alignment with organizational goals and timelines
4. Metrics and Reporting:
• Track operational metrics, create dashboards, and provide actionable insights
• Present regular updates to leadership and key stakeholders
5. Stakeholder Engagement:
• Collaborate with cross-functional teams, vendors, and clients to ensure seamless operations
• Act as the primary point of contact for escalations and issue resolution
What makes you a great match for us?
• 5–8 years of experience in HR Operations or a related field
• Proven track record in managing teams and executing programs
• Strong analytical and data-driven mindset
• Proficiency in project management tools
• Excellent interpersonal and communication skills
• Knowledge of global HR compliance and payroll processes is a plus
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The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Continuously improve
Always striving for a higher standard than our last.
Do it. Own it.
Being fearlessly accountable in everything we do.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, click now to apply.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
