Updated July 2020
Updated July 2020
In this privacy & cookies policy (“Policy”), we describe:
In this Policy, the term “personal information” or “personal data” means personal information or data that relates to an identified or identifiable person.
We recommend that you read this policy carefully in order to understand what Payoneer Inc. and its subsidiaries, including Payoneer Europe Limited, Payoneer (EU) Limited and Payoneer Australia Pty Ltd (“we”, “us”, “Payoneer”) do with your personal information. Your use of our Website and Services and any dispute over privacy, is subject to this Policy and any of our applicable Terms and Conditions for use of our Services, including their applicable limitations on damages and the resolution of disputes. Our Terms and Conditions for our Services are incorporated by reference into this Policy. By visiting our Website, you are accepting and consenting to the practices described in this Policy.
Regardless of the applicable law set forth in the Payoneer Terms and Conditions for use of our Services, please note that any disputes arising under this Policy will be interpreted in accordance with the Governing Law provisions applicable to you, as set forth under “Governing Law & Jurisdiction” below.
How does Payoneer collect my personal information?
We collect personal information directly from you, about you from third parties such as our marketing affiliates and service providers used to verify your identity and prevent fraudulent activity, other Payoneer users and other Payoneer clients or customers for the purpose of providing the Payoneer Services to you or as part of a customer referral program, and automatically as you use our Website and the Services. At this time, use of our Services through our Mobile Application is only available to users who register for our Services.
When does Payoneer collect my personal information?
What personal information does Payoneer collect?
The types of personal information we collect about you depends on your particular interaction with our Website and our Services, and includes, where permitted by applicable law:
|Categories of Personal Information Collected||Specific Personal Information||Source of Personal Information|
|Identifiers||Name, email address, phone number, billing or mailing address, IP address, date of birth, national identification numbers and documents that may include your photograph.||Directly from you, third parties on your behalf and as instructed by you, other Payoneer users and customers, our service providers and affiliates.|
|Financial Information||Bank and credit account information, Credit history as applicable, Details of any transactions carried out using any of the Services||Directly from you, third parties on your behalf and as instructed by you, other Payoneer users and customers, our service providers and affiliates.|
|Commercial Information||Information about your business||Directly from you, third parties on your behalf and as instructed by you, other Payoneer users and customers, our service providers and affiliates.|
|Professional or Employment Information (for Job Candidates)||Name and contact information, professional credentials and skills, educational and work history, salary, evaluations, references, interviews, certifications, disciplinary matters and other information of the type included on a resume, curriculum vitae or cover letter.||Directly from you or when another party, such as a recruiter or external website, provides it to us.|
|Other categories||• Any other information that you choose to provide to us (e.g., when you send us an email/otherwise contact us) • Calls/emails/other correspondence||Directly from you, third parties on your behalf and as instructed by you.|
You are responsible for providing accurate and up-to-date information. If you choose to participate in our Refer a Friend program, you acknowledge that you have the right to provide us with your friend’s personal information.
We share your personal information with third parties, including service providers, regulated institutions (e.g., financial institutions), affiliated entities, and business partners as set out in the table below. In the section below, we also list the reasons why we share information.
|How and Why We Share Your Information||Does Payoneer Share?|
|With our service providers and affiliates – for our business purposes, such as to assist us with the provision of the Services and to verify your identity, prevent, detect and protect against fraudulent activity or abuse of the Services, conduct internal research and analytical assessments, process your transactions, maintain your account(s) and provide you with customer care services. These include internet service providers, data and cyber security services, banks, financial institutions, payment processors, financial services providers, remote access services; service providers that help us verify your identity and help us comply with our legal and regulatory obligations; and our business, legal, tax, financial and other advisors, on a confidential basis.||Yes|
|With fraud prevention and detection service providers – which provide fraud prevention, detection, protection services, or other similar services, on our, or our service provider’s, behalf. Such service providers may keep records of information provided and use it when providing fraud detection and prevention services to other users of their databases.||Yes|
|For marketing purposes: 1. With our service providers and our affiliates – to market our own products and services; and 2. With non-affiliated third parties for joint marketing purposes.||Yes*|
|With other Payoneer clients, customers or third parties using our Services - to perform the Services, assist in carrying out your transactions with such clients, customers or third parties or for purposes of our refer-a-friend program(s).||Yes|
|In response to legal process – to comply with the law, a judicial proceeding, subpoena, court order, or other legal process.||Yes|
|In connection with business transfers – to another entity if we are acquired by or merged with such other entity, if substantially all of our assets are transferred to such other entity, or as part of a bankruptcy proceeding.||Yes|
|To protect the rights, property, or safety of us and others – we may disclose personal information to our business partners, service providers and other third parties when we believe it is necessary or appropriate. This includes exchanging information with other companies and organizations for the purpose of investigating, preventing, or taking action regarding illegal activities, suspected fraud or fraudulent operations, situations involving potential threats to the safety of any person, violations of our Terms and Conditions or this Policy, or as evidence in litigation in which we are involved.||Yes|
|Aggregated and de-identified information – we may disclose aggregate or de-identified information about users for marketing, advertising, research, or similar purposes.||Yes|
|With consumer reporting agencies, as permitted by law, with respect to users from the United States.||Yes|
If you do not want us to use your details for us to market to you, and/or to pass your details on to third parties for marketing purposes, please contact us through the various communication channels available, as listed under the Section titled “Contact Us, Questions, Updating Your Info, Opting Out” below. You will also be able to unsubscribe from any marketing emails sent to you by Payoneer using a link provided in such emails.
We do not sell your personal information.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent un-authorized access.
Cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Website and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Website and Service. There are four types of cookie:
The four types of cookies above will be either session cookies or persistent cookies.
Local Storage Objects. We may use Flash Local Storage Objects (“Flash LSOs”) to store your Website preferences and to personalize your visit. Flash LSOs are different from browser cookie because of the amount and type of data stored. Typically, you cannot control, delete, or disable the acceptance of Flash LSOs through your web browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash LSOs, go to the Adobe Flash Player Help Page, choose “Global Storage Settings Panel” and follow the instructions. To see the Flash LSOs currently on your computer, choose “Website Storage Settings Panel” and follow the instructions to review and, if you choose, to delete any specific Flash LSO.
HTML5 Storage. We may also store your user information and Website preferences locally within your web browser via HTML5.
Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Website or Services to, among other things, track the activities of Website visitors, help us manage content, and compile statistics about Website and Services usage. We and our third-party service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
Changing or Disabling your Cookie Settings. Most web browsers automatically accept cookies, but if you prefer you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Website who disable their web browsers’ ability to accept cookies will be able to browse the Website; however, most site features will not function if you disable cookies and you will not be able to login to use our services.
You can withdraw consent to the placement of cookies at any time by accessing the Privacy Preference Centre on our Website under “Cookies Settings”. However, please note that in order to delete all cookies across all your devices you will need to separately adjust your cookie settings for each device.
Do Not Track. Currently, our systems do not honor browser “do-not-track” requests. You may, however, disable certain tracking as discussed above (e.g., by disabling Cookies); you also may opt-out of Third Party Analytics or targeted advertising by following the instructions in the Third Party Ad Networks section below.
We use automated devices and applications, such as Google Analytics, VWO and Trendemon, to evaluate use of our Website and the Services. To opt-out of Google Analytics, please go to: https://tools.google.com/dlpage/gaoptout/. Please note that if you use a new or different computer, install a new browser, or clear your cookies; in that case, you will need to re-opt-out through the link above.
You may opt-out of many third-party ad networks, including those operated by members of the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). For more information regarding this practice by NAI members and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: www.networkadvertising.org/optout_nonppii.asp (NAI) and www.aboutads.info/choices (DAA).
Opting out of one or more NAI member or DAA member networks (many of which will be the same) only means that those members no longer will deliver targeted content or ads to you. It does not mean you will no longer receive any targeted content or ads on our Website or other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing. Also, if your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different computer or mobile device or change web browsers, your NAI or DAA opt-out may no longer be effective. Additional information is available on NAI’s and DAA’s websites accessible by the above links.
This Policy may change from time to time. Any changes in the future will be posted on our Website and, where appropriate, notified to you by either email or under your “My Account” on our Website. Please check back frequently to see any updates or changes to our Policy. We will not materially reduce your rights under this Policy without taking steps to bring such changes to your attention.
If you are a Payoneer Services customer and would like to update your personal information, please log into your “My Account” in order to update certain information or contact us through the contact information below. If you are not a Payoneer Services customer, but have provided us with personal information or if your personal information was provided to us by third parties, and you would like to update your personal information, you may contact us through the phone number or email address listed below. From time to time, we may email you or send you with special offers; you may opt-out of those offers by using a link provided in the email, or by contacting us as noted below.
Payoneer Customer Care,
Payoneer Inc. 150 West 30th Street, Suite 600,
New York, NY, 10001
Phone: 1-800-251-2521 (within the USA) or 1-646-658-3695 (outside the USA)
Email: Email us
For EEA and UK Customers of Payoneer Europe Limited:
6th floor, 2 Grand Canal Square
Dublin 2, D02 A342, Ireland
Email: Email us
For EEA and UK Customers of Payoneer (EU) Limited:
57/63 Line Wall Road, Gibraltar
Email: Email us
If you would like to contact us for other privacy-related matters, you can also contact our Data Protection Officer at DPO@payoneer.com.
For Australian Customers:
Payoneer Australia Pty Ltd
c/ MAZARS (NSW) PTY LIMITED L 12 90 Arthur Street North Sydney NSW 2060 Australia
Email: Email us
If you would like to contact us for privacy-related matters, you can also contact our Data Protection Officer at DPO@payoneer.com.
Save in relation to EEA and Australian customers , this Policy shall be governed by and interpreted in accordance with the laws of the State of Delaware, and any dispute hereunder shall be brought exclusively in the courts of the State of Delaware except where prohibited by US law.
Save in relation to EEA, UK and Australian customers, this Policy shall be governed by and interpreted in accordance with the laws of the State of Delaware, and any dispute hereunder shall be brought exclusively in the courts of the State of Delaware except where prohibited by US law.
For EEA and UK customers of Payoneer Europe Limited, this Policy shall be governed by and interpreted in accordance with the laws of Ireland, and any dispute hereunder shall be brought exclusively in the courts of Dublin, Ireland.
For EEA and UK customers of Payoneer (EU) Limited and other EEA and UK Website visitors which are not registered customers, this Policy shall be governed by and interpreted in accordance with the laws of Gibraltar, and any dispute hereunder shall be brought exclusively in the courts of Gibraltar.
For our Australian customers, this Policy shall be governed by and interpreted in accordance with the laws of Victoria, Australia, and any dispute hereunder shall be brought exclusively in the courts of Victoria.
Payoneer retains your personal data for the duration of your engagement with us and for a period following termination of your engagement with us, as required by applicable laws or regulations and/or in accordance with our internal policies and procedures for purposes of prevention of fraudulent activities, risk management and security.
Any and all content provided on this Website or the Services, including links to other websites is provided for information purposes only and does not constitute advice, recommendation or support of such content or website. Payoneer makes every effort to provide true and accurate content on its Website. However, Payoneer provides no warranty, express or implied, of the accuracy, completeness, timeliness, or applicability of such content. Payoneer accepts no responsibility for and excludes all liability in connection with information provided on the Payoneer website, including but not limited to any liability for errors, inaccuracies or omissions.
Payoneer Inc. is a participant in the EU-US and Swiss-US Privacy Shield frameworks. This means that for the purposes of GDPR we are certified as providing an adequate level of protection to allow personal data to be transferred to the United States.
For more information regarding our compliance with the EU-U.S. and Swiss-U.S Privacy Shield Principles, please see our Privacy Shield Statement at https://www.payoneer.com/legal/privacy-shield-statement/
The information below is required pursuant to EEA law regarding privacy and data protection. The terms below apply to our EEA and UK customers and Website visitors, in addition to the terms in the rest of the Policy.
For the purposes of the General Data Protection Regulation (“GDPR”), the data controller is either Payoneer (EU) Limited of 57/63 Line Wall Road, Gibraltar, a company established in Gibraltar and regulated for data protection purposes by the Gibraltar Regulatory Authority or Payoneer Europe Limited of 6th floor, 2 Grand Canal Square Dublin 2, D02 A342 Ireland, a company established in Ireland and regulated for data protection purposes by the Data Protection Commission, depending on the entity with whom you are contracted. If you have any questions about this Policy, please contact our Data Protection Officer (DPO) at DPO@payoneer.com.
If you are unhappy about how we are processing your data or how we have responded to a request or complaint, you have the right to make a complaint to the Gibraltar Regulatory Authority (GRA), the Irish Data Protection Commission (DPC) or your local supervisory authority. You can find more details about how to contact the GRA on their website https://www.gra.gi/data-protection.
The table headed “How and Why We Share Your Information” in the main part of the Policy under the heading “WHEN DO WE SHARE YOUR INFORMATION” lists who we may share your information with, which include transfers for reasons of legal compliance and necessity in order to provide you with our Services.
You should be aware that when sharing your information, it may be transferred to, and stored at, a destination outside the EEA or the UK, as applicable.
Please note that where data is transferred outside of the EEA, non-EEA countries may not offer the same level of protection for personal data as is available in the EEA. Payoneer will take various measures to ensure that your data is treated securely, which may include, but not be limited to:
Please contact us at DPO@payoneer.com. if you require more detailed information about international transfers of your personal information, and the particular safeguards used.
We process your personal information based on the following legal bases, as recognised by and in compliance with the applicable data protection laws:
Sometimes we process data about you which the law considers to fall within special categories (see section “What data do we process about you?” for more details), in which case, we use one of the following grounds:
If you would like more information about the legal grounds used to process your information, or about the legitimate interests referred to above, please contact us.
In cases where we have asked for, and you have given, your consent to our processing of your personal data, you have the right to withdraw such consent at any time. You can do this by contacting our DPO at DPO@payoneer.com.
In most cases, providing your personal data to us is optional, however, if you do not provide it, you will not be able to use our Services. For example, we need details such as your name, address and bank account details so that we can make payments to you and receive payments from you. In other cases, you have a choice over whether we collect your personal data, for example, you can turn off cookies on your browser and we will not place any cookies on your device or computer (although in this case you may not be able to use all parts of our Website).
We use automated decision making as part of our process to evaluate eligibility for the use of the Payoneer Services. We use these tools as a measure of fraud prevention and for purposes of security and risk assessment relating to the performance of the Payoneer Services:
Payoneer retains your personal data for the duration of your engagement with us and for a period following termination of your engagement with us, as required by applicable laws or regulations and/or in accordance with Payoneer’s internal policies and procedures for purposes of prevention of fraudulent activity, risk management and security. Payoneer will periodically review the necessity of retention of your data.
You have several rights in relation to your personal data which are described in more detail below. You can exercise your rights at any time by contacting us at DPO@payoneer.com.
Accessing your data
You can ask us to:
You do not have to pay a fee for a copy of your personal information unless your request is unfounded, respective or excessive, in which case we will charge a reasonable amount in the circumstances. We will let you know of any charges before completing your request.
Correcting your personal data
You can ask us to correct any personal data which is inaccurate or incomplete. This is free of charge.
If we have shared the personal data with anyone else, we will tell them about the correction wherever possible.
If we cannot action a request to correct your personal data, we will let you know and explain why this is.
Erasing your personal data
This right is sometimes referred to as “the right to be forgotten”. This is not an absolute right but you have the right to have your data erased, free of charge, in certain circumstances.
You can ask for your personal data to be erased where:
There are some exceptions to this right. If one of these applies, we do not have to delete the personal data.
If we have shared your personal data with third parties, we will tell them about the erasure of your data unless this is impossible or would involve disproportionate effort.
Please note, in connection with such requests, that personal data may be either deleted or retained in an aggregated manner without being linked to any identifiers or personal data, depending on technical commercial capability.
Restricting the processing of your personal data
You can ask us to restrict the processing of your personal data in some circumstances, free of charge. This is not an absolute right. If processing is restricted we can store the personal data and retain enough information to make sure the restriction is respected unless you consent or the processing is necessary in relation to a legal claim or to protect the rights of another person or for reasons of important public interest, but we cannot further process your personal data.
You can restrict the processing of your personal data in the following cases:
If we have disclosed the data to a third party, we will inform them about the restriction unless it is impossible or would require a disproportionate effort. We will tell you if we decide to lift a restriction on processing your personal data.
Objecting to the processing of your personal data
You have a right to object to the processing of your personal data at any time. This request will befree of charge. It is not an absolute right, but you can object to our processing of your personal data where it is:
We will stop processing your personal data unless we have compelling legitimate grounds for the processing which override your interests and rights, or unless we are processing the personal data for the establishment, exercise or defence of legal claims.
You can require us to stop using your personal data for direct marketing purposes. We will stop as soon as we receive your request. There are no exemptions or reasons for us to refuse.
This allows you to obtain and reuse your personal data for your own purposes across different services. It applies where the following conditions are met:
We will provide your personal data free of charge in a structured, commonly used and machine-readable form.
Automated decision making and profiling
You have the right not to be subject to a decision which is based solely on automated processing and which produces a legal (or similarly significant) effect on you.
We will tell you about any automated decision making that affects you. You have the right to:
These rights are not absolute. We may not be able to comply with this request if the processing of personal data is:
Dealing with requests to exercise your rights
We will respond to your request without undue delay at the latest within one (1) month of receiving your request unless it is particularly complicated or you have made several requests, in which case we may extend this by two (2) months. We will let you know if we are going to take longer than one (1) month in dealing with your request. If we have a lot of information about you we might ask you if you can tell us what exactly you want to receive. This will help us action your request more quickly.
For the purpose of complying with your requests to exercise the rights listed above, we shall perform the necessary internal processes to identify you.
We are bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth) and other laws that govern the handling of personal information. The terms below apply to Australian customers in addition to the terms in the rest of the Policy.
We may also disclose such information as required or permitted by any law, for example to meet our obligations under the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (Cth).
You may request to access or correct any personal information we hold about you. We will provide our reasons if we deny any request for access to or correction of personal information. Where we decide not to make a requested correction to your personal information, and you disagree, you may ask us to make a note of your requested correction with the information.
You should be aware that when sharing your information, it may be transferred to, and stored at, a destination outside Australia including but not limited to the United States of America.
Please note that where data is transferred outside of Australia, other countries may not offer the same level of protection for personal data as is available in Australia under the Privacy Act 1988 (Cth). Nonetheless, Payoneer will take various measures to ensure that your data is treated securely, which may include, but not be limited to:
We may also collect, hold, use and disclose certain credit-related personal information about you which may include:
This may also include information about your arrangements with other credit providers as well as with us.
We may disclose some of these types of information to CRBs. CRBs may use credit-related personal information to maintain records on individuals which they may share with other credit providers for those providers’ own credit assessments.
We will notify you of the CRBs that we use.
We may also be required to check the validity of your identification documents with the Australia Document Verification Service (DVS).
Where you express any concerns that we have interfered with your privacy or conducted ourselves inconsistently with this Policy, we will respond to let you know who will be handling your matter and when you can expect a further response. We aim to resolve your concerns in a fair and efficient manner within 30 days.
If you are unhappy about how we are processing your data or how we have responded to a request or complaint, you have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC). You can find more details about how to contact the OAIC in writing as set out below:
Address: GPO Box 5218 Sydney NSW 2001
Fax: +61 2 9284 9666
The information below is required pursuant to the California Consumer Privacy Act of 2018 (the “CCPA”). The terms below apply to residents in the State of California in addition to the terms in the rest of the Policy.
Under the CCPA residents in the State of California are provided with specific rights regarding the collection and storage of their personal information.
You or your authorized agent may apply to us with requests as detailed below by contacting us though phone: 1-800-251-2521 (within the USA) or though the online form on our Website at https://payoneer.custhelp.com/app/ask/l_id/1. We do not discriminate against any individual based on the exercise of his/her privacy rights.
CCPA Information Request Rights
You have the right to request that we provide to you the following information about our collection and use of your personal information over the preceding twelve (12) months. Once your verifiable consumer request has been confirmed through our review of the information you provide in your request, we will disclose to you:
1. The categories of personal information we have collected about you.
3. Our business or commercial purpose for collecting that personal information.
4. The categories of third parties with whom we share or have shared that personal information.
5. The specific pieces of personal information we collected about you (also called a data portability request).
6. We do not sell your personal information. In addition, if we have not disclosed your personal information for a business purpose, we will disclose this fact to you. If we have disclosed your personal information for a business purpose, including direct marketing, we will provide you with a listing that identifies the personal information categories that each category of recipient obtained.
CCPA Deletion Request Rights
You have the right to request that we delete any of the Personal Information collected from you and retained, subject to certain exceptions and your verification. Your request to delete the Personal Information collected may be denied if it is necessary for us to retain your information under one or more exceptions listed in the CCPA.
We do not sell, personal information collected about you to third parties. We may share your information with our service providers or as instructed by you from time to time for purpose of providing you the Services and as detailed above under the section titled “WHEN DO WE SHARE YOUR INFORMATION”.