“Payoneer helps my business grow by leaps and bounds.”
Challenge
Thumbinthai was looking for an effective and efficient cross-border payment solution to mitigate payment issues.
Solution
They opted for Payoneer's resliable customer service team and payment tracking features to streamline cross-border payments for our business.
Result
As a result, they were able to speed up payment time and complete production schedules on time for our customers.
My name is Nitcharee Ujjin, and I’m a co-founder of Thumbinthai. I graduated from King Mongkut’s University of Technology, Thonburi, with a major in applied computer science.
After graduation, three of my friends and I started freelancing as programmers. We all wanted to prove to our parents that we could do it, and eventually, we evolved into a startup business.
Though the startup world isn’t easy, we found a new business model in manufacturing that could work for us—T-Shirt printing, and this venture became Thumbinthai.
Eventually, we got into the export market, which was great timing because this helped us through the pandemic. However, we soon encountered issues when conducting business overseas.
We realized we had to simplify our transaction methods.
We first heard about Payoneer through our partnership with DHL, and soon after switching to it, life became so much easier!
Payoneer resolved so many of our issues related to cross-border transactions. We were relieved that they offer low transaction fees and can operate in many different currencies. Their ability to conduct currency exchanges to the Thai Baht without losing transaction time or speed was vital for us.
By immediately completing transactions with our valued customers, we could stay on schedule, which wasn’t easily accomplished earlier when we used other payment methods.
With other payment service providers, if a customer had made a payment, but the money had not been received into my account, it was refunded to the customer after seven days.
While neither the customer nor I could fix this problem, Payoneer could.
Now I can track every transaction and go into detail, and the Payoneer support team is right there to help me solve any unforeseen issues on time.
Global businesses are always looking for effective and efficient payment methods. We found our preferred payment method with Payoneer thanks to their low transaction fees, fast processing transactions, and excellent support team that’s always there for us.
I want to introduce Payoneer to everyone because they solve all my problems as a one-stop service provider.
