Hannah Santillan

Operations Manager, Accentline Inc
Payoneer is a cost-effective and more reliable service for us and has greatly improved our business relationships by simplifying payment options, providing lower conversion rates and improved customer relationships.
Challenge

Looking to offer BPO clients a hassle-free way to make payments.

Solution

Payoneer's Request a Payment service allowed clients to use their credit card to pay us which became very convenient for them.

Result

Today we’re earning our clients trust and looking to grow and expand globally.

My name is Hannah Santillan, and I’m the Operations Manager of Accentline Inc., located in the heart of Iloilo City.

Accentline Inc. was established in 2015 and our inspiration has been to give a voice to people and businesses while our aspiration is to become a globally competitive BPO, serving markets through empowered local talent.

The payment service we used when we started off made it difficult for us to scale and added to the list of challenges we were facing as a company at the time. The 1-2 week payment delays, lack of customer support and unreliable service did not help us when we were struggling to break even and surviving on limited income.

Payment is very critical in the BPO sector and clients demand simple and efficient payment services. Looking to resolve our payment concerns, we were searching for an alternative; that is when we came across Payoneer.

Today, we bill our clients using Payoneer’s Request a Payment service- allowing some of our clients to pay us simply using their credit card. We’ve found Payoneer’s service to be cheaper and more reliable and it has greatly improved our business relationships by simplifying payment options, providing lower conversion rates and improved customer relationships.

Payoneer has been very consistent in responding to our needs and has always
been there for us. We feel valued working with Payoneer and would recommend Payoneer to any business conducted online with international clients.

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