If you have a complaint, ontact Payoneer’s Customer Service Department at 1-800-251-2521, or by email at CustomerServiceManager@payoneer.com or VPOperations@payoneer.com.

If you have a complaint regarding a suspected error with a transaction or transfer to or from your account, please review our Transaction or Transfer Error Resolution Policy .

If you still have an unresolved complaint regarding the company’s activities, please direct your complaint to the appropriate state contact.


For cards issued by PayEU in Gibraltar, please direct your complaint to:
Gibraltar Financial Services
Payment Service Team
PO Box 940, Suite 3
Ground Floor, Atlantic Suites
Europort Avenue
Telephone Number: +44 203 519 1198
Email: psdcomplaints@fsc.gi


Please direct your complaint to:
California Consumer Services Office
Department of Business Oversight
1515 K Street, Suite 200
Sacramento, CA 95814-4052
Telephone Number: 866-275-2677
Fax: 916-445-2123
Email: consumer@dbo.ca.gov
License No. 2522


Colorado Division of Banking,
1560 Broadway, Suite 975
Denver, Colorado 80202
Telephone Number: 303-894-7575
Email: DORA_BankingWebsite@state.co.us
License No. 500202
Please click here to view the Colorado Division of Banking Customer Notice.


Massachusetts Division of Banks
1000 Washington Street, 10th Floor
Boston, MA 02118-6400
License No. FT1041524


Texas Department of Banking
2601 North Lamar Boulevard
Austin, TX 78705-4294
Telephone Number: 1-877-276-5554 (toll free)
Website Address: www.dob.texas.gov