If you have a complaint, ontact Payoneer’s Customer Service Department at 1-800-251-2521, or by email at CustomerServiceManager@payoneer.com or VPOperations@payoneer.com.

If you have a complaint regarding a suspected error with a transaction or transfer to or from your account, please review our Transaction or Transfer Error Resolution Policy .

If you still have an unresolved complaint regarding the company’s activities, please direct your complaint to the appropriate state contact.

Gibraltar:

For cards issued by PayEU in Gibraltar, please direct your complaint to:
Gibraltar Financial Services
Payment Service Team
PO Box 940, Suite 3
Ground Floor, Atlantic Suites
Europort Avenue
Telephone Number: +44 203 519 1198
Email: psdcomplaints@fsc.gi

California:

Please direct your complaint to:
California Consumer Services Office
Department of Business Oversight
1515 K Street, Suite 200
Sacramento, CA 95814-4052
Telephone Number: 866-275-2677
Fax: 916-445-2123
Email: consumer@dbo.ca.gov
License No. 2522

Colorado:

Colorado Division of Banking,
1560 Broadway, Suite 975
Denver, Colorado 80202
Telephone Number: 303-894-7575
Email: DORA_BankingWebsite@state.co.us
License No. 500202
Please click here to view the Colorado Division of Banking Customer Notice.

Massachusetts:

Massachusetts Division of Banks
1000 Washington Street, 10th Floor
Boston, MA 02118-6400
617-956-1500
License No. FT1041524

Texas:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, TX 78705-4294
Telephone Number: 1-877-276-5554 (toll free)
Website Address: www.dob.texas.gov