Payoneer is proud of its leading professional services that are intrinsic components to its offering. As our client, your payees will be served by a large, in-house multi-lingual customer support team, and will benefit from localized customer care representatives who will address any payment related issue 24/7 in over 35 languages, taking the weight off of your shoulders.

Additionally, our team of account managers are there to support you directly, and are available for any inquiry or issue by phone, email and chat in all time zones from Hong Kong to California, USA.

BENEFITS

GLOBAL CUSTOMER SUPPORT

  • 24/7 support
  • 35+ languages
  • 150+ professional CS reps
  • 3 continents
  • Email, live chat and phone support
  • Localized card fulfillment in 5 continents

SELF-SERVICE CHANNELS

FAILED PAYMENTS HANDLING

Payoneer’s system and Global Bank Transfers team intercept and repair incorrect payment instructions before they are submitted to banks. In situations where your payments are returned by a provider, Payoneer will work with the payees directly to repair and resubmit the payment with minimum delay. This service will free you from dealing with rejections, returns and payment resubmissions.

IMPLEMENTATON PROCESS

Payoneer follows an extensive implementation process. Typically, the implementation and testing of integration with our platform is completed within days or weeks. Payoneer provides full support and technical personnel to expedite the integration process to meet your launch timeframes.

DEDICATED ACCOUNT MANAGEMENT

Each of Payoneer’s clients is assigned an experienced Account Manager who will address any issues on a day-to-day basis. The Account Management personnel is your main point of contact who will coordinate with various teams at Payoneer to provide you with complete support on all matters.