Johanna Capili

Founder, Virtualists Business Solutions, Philippines
Payoneer offers a better conversion rate and lower exchange rate, making it more profitable for small business owners like us! It allows me to save a generous amount of cash, which I can use as bonuses to inspire and motivate my agents to work hard.
Challenge

High conversion fees, long waits and poor customer service when our money was “lost” or “frozen”

Solution

Payoneer offers a better conversion rate and lower exchange rate

Result

We now have a satellite office in Baguio City and our business in San Jose continues to grow

I am Jams Capili, the founder of Virtualists Business Solutions (VBS).

My journey began in 2012, when I joined a start-up BPO company from Irvine, California. Starting as a collection agent, I rose through the ranks to become COO of the company. Under my leadership, the company expanded rapidly doubling in size from a hundred employees, and branching out to a much bigger office in Ortigas Center.

With a strong commitment to work ethics and leading by example, I offered safety and stability to both my clients and employees. During my term, I emphasized the importance of a positive working environment. Employees were listened to, treated fairly and afforded the necessary training – which resulted in an effective and productive operation.

I wanted to create more opportunities for filipino workers that would give them the best training and inspire them to grow personally and professionally.

In 2014, I left to pursue my dream of establishing my own company. I envisioned a company with cultural dynamics that better suited me. Subscribing to the adage that a “happy worker is productive worker,” I wanted to create more opportunities for Filipino workers that would give them the best training and inspire them to grow personally and professionally. So I started off with my own center and failed initially. It was definitely not a walk in the park, with tons of setbacks and things to consider at that time.

With lots of hard work and perseverance, I was presented another opportunity and formally launched Virtualists Business Solutions in September 2016 with three agents reporting to my “home-office”. Presently, the company has grown to over 50 agents, and the growth continues. We are now building a team in Baguio City.

At VBS, clients are assured of better direction and better focus. The VBS team works hard to provide every customers with excellent service. They strive to understand the client’s need and acknowledge that “understanding” is the key to deliver a better solution.

At the beginning, VBS was using a different online payment platform and we encountered the following problems:
1. Our money was held for a longer period of time
2. Fees were charged to the receivers and the conversion fee was high (4%)
3. High exchange rate
4. Poor customer support when the money was “lost” or “frozen”
5. Little protection or no protection at for sellers like them

One day, I saw a Payoneer ad and decided to look for more information. What I read convinced me to give Payoneer a try. Though I was hesitant at the onset, I went ahead and tried it out. After all, getting out of your comfort zone will always bring better surprises!

Since then, I have never looked back.

Payoneer offers a better conversion rate and lower exchange rate, making it more profitable for small business owners like us!

It allows me to save a generous amount of cash, which I can use as bonuses to inspire and motivate my agents to work hard.

I only have good things to say, and can personally attest to simpler, smoother and seamless transactions with Payoneer. I have saved a lot of time on the payment process and am more confident in all my business transactions.

Payoneer has greatly contributed to vbs’s rapid business expansion.

I’m proud to say that because of our partnership with Payoneer, we now have a satellite office in Baguio City and our business in San Jose continues to grow.

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